Privacy Policy
Last Updated: February 2026
1. Introduction
Alpine Retreats ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
2. Data Controller
The website operator is the data controller responsible for your personal data. You can contact us through the contact form available on our website.
3. Personal Data We Collect
We collect the following categories of personal data: • Identity Data: First name, last name • Contact Data: Email address, telephone number, WhatsApp number • Reservation Data: Preferred destinations, travel dates, accommodation preferences • Technical Data: IP address, browser type, device information, cookies • Usage Data: Information about how you use our website • Communication Data: Your preferences for receiving communications from us
4. Legal Basis for Processing
We process your personal data based on the following legal grounds: • Consent: When you submit a reservation request or contact form, you consent to the processing of your data • Contract: Processing necessary to fulfill our services to you • Legitimate Interests: To improve our services and communicate relevant offers • Legal Obligation: To comply with applicable laws and regulations
5. How We Use Your Data
We use your personal data for the following purposes: • To process your reservation requests and inquiries • To communicate with you about your bookings • To provide customer support • To send marketing communications (with your consent) • To improve our website and services • To comply with legal obligations
6. Data Sharing
We may share your personal data with: • Chalet owners and property managers to fulfill reservations • Service providers (payment processors, IT services) • Legal authorities when required by law We do not sell your personal data to third parties.
7. International Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Reservation data is retained for 7 years for legal and accounting purposes. Marketing consent records are retained until you withdraw consent.
9. Your Rights
Under GDPR, you have the following rights: • Right of Access: Request a copy of your personal data • Right to Rectification: Request correction of inaccurate data • Right to Erasure: Request deletion of your data • Right to Restrict Processing: Request limitation of processing • Right to Data Portability: Receive your data in a portable format • Right to Object: Object to processing based on legitimate interests • Right to Withdraw Consent: Withdraw consent at any time To exercise these rights, please contact us through the contact form on our website.
10. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
11. Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us through the contact form on our website. You also have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.